This section describes the skills and knowledge and their level required for this unit

Required skills

apply best practice in the implementation of maintenance and preventative maintenance strategies

apply safe and effective ergonomic workplace practices

assess and analyse risk to client core business functions

coaching and mentoring to provide support to colleagues

conduct and interpret tests

conduct technical diagnosis

identify and rectify common network problems

identify systems and network maintenance requirements

interpret and evaluate the purposes and objectives of various features of systems and networks

read and interpret technical information

Required knowledge

antidiscrimination

backup and security procedures maintenance and diagnostic procedures licensing and installation and purchasing procedures

common systems and network performance problems

data analysis techniques

energy and resource conservation

environmental protection

equal opportunity

industrial relations

Occupational Health and Safety OHS

organisational operating systems and networks

principles of developing a maintenance schedule for a network

relevant legislation from all levels of government that affects business operation

systems and network administration security and storage requirements

systems and network diagnostic tools and their functions

types of equipment software and hardware and their applications

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

accurately diagnosing and rectifying system irregularities and referring complex faults for specialist advice

determining maintenance strategies and support processes to maintain the continuity of operations directly related to the core business functions of the client

efficiently and effectively protecting securing and maintaining networked client server environments and operating systems

implementing an efficient and responsive maintenance strategy to ensure optimal operational performance of equipment and software

monitoring and assessing comprehensive performance indicators to determine system performance and reliability in relation to both hardware and software

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Legislative requirements may relate to:

Organisational requirements may relate to:

Networked security systemsmaintenance requirements may relate to:

Maintenance optionsmay include:

Riskrelates to:

Security and accessprocedures may relate to:

Irregularitiesmay include:

Diagnosesmay identify faults or deficiencies in:

Documentationmay detail: